Terms And Conditions

Man & Van Rubbish Removal:

Accepted Items:

Bric-a-Brac

Electrical Items

Kids Toys

Clothing/ Textiles

Builders Waste

DIY Waste

Scrap Metal

PVC/ Plastic

Soil/ Stone

Rubble/ Hardcore

Wood/ Timber

Green Waste

Furniture

Wardrobes/ Cupboards

Sofas/ Chairs

Mattresses

Fridges/ Freezers

Prohibited Items:

Asbestos

Compressed Cylinders

Food Waste

Animal Waste

Human Waste

Needles/ Clinical Waste

Paint/ Flammables

Fire Extinguishers

Oil/ Fuels

Any Other Hazardous Item

Please note although plasterboard is a material that is accepted by us due to waste regulations and rules at licensed recycling facilities ALL PLASTERBOARD MUST BE SEPERATED AND CONTAINED. For example plasterboard may be placed into rubble sacks seperated from other materials.

Access & Parking:

Our man and van rubbish removal teams require a minimum or 2.5metres width and 3 metres height access.

We require suitable parking for our collection vans which does not restrict highways, does not breach parking rules and does not pose a danger to our teams or anyone else.

The duration of time taken to park, wait for vehicles to be moved, wait for access etc will be deducted from the time allowance allocated to each collection.

Cancellation & Refunds:

Cancellations made 24 hours or more before the booking will be entitled to a full refund.

Cancellations made within 24 hours of booking will be subject to an admin fee of £30+ VAT

Refunds will be made to the original payment method and take 5-7 working days to process.

Skip Bag Collections:

Accepted Items:

Bric-a-Brac

Electrical Items

Kids Toys

Clothing/ Textiles

Builders Waste

DIY Waste

Scrap Metal

PVC/ Plastic

Soil/ Stone

Rubble/ Hardcore

Wood/ Timber

Green Waste

Please note although plasterboard is a material that is accepted by us due to waste regulations and rules at licensed recycling facilities ALL PLASTERBOARD MUST BE SEPERATED AND CONTAINED. For example plasterboard may be placed into rubble sacks seperated from other materials.

Prohibited Items:

Asbestos

Compressed Cylinders

Food Waste

Animal Waste

Human Waste

Needles/ Clinical Waste

Paint/ Flammables

Fire Extinguishers

Fridges / Freezers

Oil/ Fuels

Mattresses

Tyres

Any Other Hazardous Item

*We reserve the right to remove any of these prohibited items at time of collection or return any of these if found in the bag after collection has been made.

PLEASE NOTE: Mighty mammoth bags must not contain heavy waste such as bricks, blocks, concrete, soil etc

Plasterboard Charges:

New plasterboard charges are based on the percentage of plasterboard content in the bag. For example 1 plasterboard sheet would require the 0-10% option, up to half the bag containing plasterboard would require the 0-50% option and half a bag to a full bag of plasterboard would require the 50-100% option.

Mini bag plasterboard charges:

0-10% £15+vat

10-50% £20+vat

50-100% £25+vat

Mega bag plasterboard charges:

0-10% £20+vat

10-50% £30+vat

50-100% £35+vat

Mighty bag plasterboard charges:

0-10% £25+vat

10-50% £35+vat

50-100% £45+vat

Access & Parking:

Our skip bag collection teams require a minimum of 2.5 metres height and width access.

We require suitable parking for our collection vans which does not restrict highways, does not breach parking rules and does not pose a danger to our teams or anyone else.

Our collection teams must have access to the items/ bag(s) they are trying to collect. If we do not have access we may charge a missed collection fee. Restrictions to access may include: Locked gates, Narrow driveways, Boggy ground, Low bridges, cars blocking access etc

Skip Bag Placement:

When filling a skip bag/ grab bag/ hippo bag/ mammoth bag etc you must ensure that it is placed in a suitable area for collection within 2.5metres of where a crane vehicle is able to park for collection.

Bags must not be placed touching walls, fences, cars etc

Any misplaced bags will be subject to a missed collection charge.

Missed Collection Charge:

We reserve the right to charge a £30+ VAT fee for any missed collections due to incorrectly positioned skip bags, lack of parking or lack of access.

Cancellation & Refunds:

Cancellations made 24 hours or more before a paid booking will be entitled to a full refund.

Cancellations made within 24 hours of booking will be subject to an admin fee of £30+ VAT

Refunds will be made to the original payment method and take 5-7 working days to process.

Skip Bag Sizes:

Mammoth waste collect 3 different sized bags: mini, mega and mammoth. The hippo bag equivalents are named midi, mega and hippo skip.

Mini Bag: 90x90x90cm | 1000KG Max Weight | 1 Cubic Yard Volume

Mega Bag: 180x90x70cm | 1000KG Max Weight | 1.5 Cubic Yard Volume

Mighty Bag: 210x165x100cm | 1000KG Max Weight | 4.5 Cubic Yard Volume

Hippo Bag Collections

Although we do collect hippo bags WE ARE NOT HIPPO WASTE therefore we do have different collection rules to hippo. Such as weight allowances, prohibited items, lifting over obstacles etc.

Please note that our maximum weight allowances are different to that of hippos.

If it shows 1500kg weight capacity on a hippo bag we still only allow 1000kg max weight for our collections.

Please ensure you have correctly identified your bag size before booking a hippo bag collection through our website. Details on your bag size can be found on the side of the bag.

Hippo bags incorrectly booked may be subject to an additional collection fee or a missed collection charge. For example if you have booked a mega bag collection (180x90x70cm) and when we arrive there is a hippo skip to collect (210x165x100cm)

Mammoth bag orders

Cancellations: You may cancel a mammoth bag order before delivery for a full refund.

If delivery of your mammoth bag has been made any cancellations will be subject to a £30+vat admin fee and we will require the bag to be returned to us or collected by us in its original unused condition.

General:

Card Details: Mammoth waste use third party payment processors. We do not store card details.

Data Collection: We do not sell or pass on any contact details that are collected by us.

Text Reminders: We may use your mobile number provided at time of booking to send text updates. You may ask us to remove this service at any time.

Automated Emails: Our website will send automated emails to the email address provided at time of ordering/ Booking. You may ask us to remove your email from our system at any time.

Mammoth Bags: Mammoth Bags are not for resale or re-use and are only to be collected by mammoth waste limited.

Damage: Mammoth waste limited take no responsibilty for any damage caused due to poorly positioned bags, insufficient access, heavy or sharp material which has damaged surfaces or for any other reason.